Our Member Home page in the top left of your navigation directs you to each of our features, resources, and events. 

Once you watch the welcome videos and site tour, we recommend working your way through the Journey Masterclass Series.

It will form the foundation of your industry knowledge and give you dozens of usable next steps (and hundreds of later steps) to take in your career.  

We often recommend watching all the levels once, then going back to each level in future when you're working on that element.

Each month, Platinum & Gold level members get to meet top film & TV casting directors and associates from the USA.

We often also have bonus guests from the UK and Australia. 

To see who is coming in the next few months, check out our Calendar.

We get it!  Sometimes we all need a little break.

This is gonna seem weird, but first we need you to pretend to cancel - the pause option will come up as you start cancelling.  Simply: 

1. Sign into your account

2. Click 'Profile' (the circle & 3 lines at the top right of your screen)

3. Select "Purchases & Payments" (or just click this link)

4. Click on "Cancel Membership"

5. Follow the on-screen prompts and it will offer you the option to pause for a few months 

See you on the other side!

We would love for you to stay (and we hope you'll consider pausing instead!) but if the time really has come to leave, simply: 

1. Sign into your account

2. Click 'Profile' (the circle & 3 lines at the top right of your screen)

3. Select "Purchases & Payments" (or just click this link)

4. Click on "Cancel Membership"

5. Follow the on-screen prompts

We hope to see you on set one day :)

You guys, we love you.  If you are not completely in love with us, just request a full refund within 60 days of your purchase.

Please note the following:

1. Refund requests must be made within 60 days of the transaction date.

2. The request should include your account email and reason for the refund.

3. Refunds will be processed to the original payment method used at the time of purchase.

4. Refunds may take up to 5-10 business days to appear in your account, depending on your bank or credit card issuer.

On The Sign In Page:

• Click 'Forgot Password?'

• Enter the email associated with your account

• Click 'Send Instructions'

The instruction email will arrive in your inbox shortly.

In the instruction email, click 'Reset Password' and you will be directed to select a new password.

In Your Account Settings:

• Sign in

• Click 'Profile' circle at the top right

• Select 'Dashboard'

• Under Private Info, click on 'Change Password'

• Enter your current password, then your new password

• Click 'Save Changes'

Once signed into your account:

• Click your 'Profile' circle at the top right of the page

• Select 'Purchases'

• Under 'Payment Method' click on 'Change Payment Method'

Many credit/debit cards have online purchase restrictions.

If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid.

Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.

If you have questions about your subscription, billing, or technical issues, please contact:

secretactor@uscreen.support

For all other inquiries, please contact: 

questions@secretactorsociety.com